Privacy & Cookie Policy
Introduction
At Brightbox Lighting Ltd, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy & Cookie Policy explains how we collect, use, and store your information when you use our website.
1. Information We Collect
We may collect and process the following personal data:
· Contact details (such as name, email address, phone number) when you complete forms or contact us directly.
· Technical data (such as IP address, browser type, operating system, and usage data) through cookies and similar technologies.
· Transaction data, if you make purchases or enquiries.
We do not collect or store payment card details. All payments are processed securely by third-party providers.
2. How We Use Your Information
We use your data to:
· Provide and manage our services.
· Respond to your enquiries or support requests.
· Improve our website and services.
· To send occasional marketing communications (conditional on opt in).
3. Lawful Basis for Processing
We process your data under the following legal bases:
· Consent – where you have given us permission.
· Contract – to perform a contract with you.
· Legal obligation – to comply with applicable laws.
· Legitimate interest – where it is necessary for our business purposes and does not override your rights.
4. Data Retention
We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law.
5. Sharing Your Data
We do not sell or rent your personal data. We may share it with:
· Trusted third-party service providers (e.g., hosting, analytics, delivery services)
· Legal or regulatory authorities, if required by law
· All third parties are obligated to protect your data in accordance with applicable privacy laws.
6. Your Rights
Under UK GDPR, you have the right to:
· Access the personal data we hold about you
· Request correction or deletion of your data
· Withdraw consent at any time (where processing is based on consent)
· Object to or restrict processing
· Lodge a complaint with the Information Commissioner's Office (ICO)
7. Cookies
What Are Cookies?
Cookies are small text files stored on your device that help us improve your browsing experience and analyse website traffic.
Types of Cookies We Use:
- Necessary cookies – Essential for site functionality
- Analytics cookies – Help us understand how visitors interact with our site (e.g., Google Analytics)
- Functional cookies – Remember your preferences
Managing Cookies:
You can manage or disable cookies through your browser settings. Note that disabling some cookies may affect site functionality.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those websites.
9. Updates to This Policy
We may update this policy occasionally. Changes will be posted on this page, and where appropriate, notified to you by email.
10. Contact US
If you are unhappy about the way we use your personal data or the way in which we respond to your request to exercise your data protection rights, you can contact the Data Protection Advisor at info@brightboxlighting.co.uk but you also have the right to lodge a complaint with a supervisory authority, the Information Commissioner at:
The Information Commissioner’s Office:
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF